Shipping policy
Where we ship
Game Haven ships to addresses within the United States, including PO boxes and APO/FPO addresses. We don't ship internationally at this time.
Shipping rates
Shipping is calculated at checkout with live USPS rates, based on your package's weight and destination. You can choose from:
- USPS Ground Advantage: typically 2 to 5 business days
- USPS Priority Mail: typically 1 to 3 business days
- USPS Priority Mail Express: typically 1 to 2 business days
Delivery times are estimates from USPS and aren't guaranteed.
Processing time
Orders ship from our store in Weatherford, Texas, within 1 to 2 business days of payment, not counting weekends and holidays. You'll get an email with tracking as soon as your order ships.
Packaging
Every item is tested before it ships. Games, consoles, and cards are packed with protective material, and trading cards ship in sleeves and top loaders.
Lost or damaged packages
If your order arrives damaged, contact us within 7 days of delivery with photos of the item and the packaging, and we'll make it right. If tracking shows your package delivered but you didn't receive it, check with neighbors and your local post office first, then contact us so we can help file a claim with USPS.
Address accuracy
Please double-check your shipping address at checkout. We can't be responsible for packages sent to an incorrect address entered by the customer. If you spot a mistake, contact us right away. We can update the address only if the order hasn't shipped yet.
Questions?
Reach us anytime through our Contact page.